Privacy Policy

Last updated: 13 October 2026

1. Information you may provide

Depending on the service you use, you may provide your name, email address, phone number, company or institution, country, state or region, city, training or service interest, message, Quick Support topic, appointment selection and query details. Checkout may also create an order reference, order amount, currency, selected programme or service, payment status and consent record.

2. How we use information

We use submitted information to answer enquiries, assess service requirements, administer training, schedule and deliver Quick Support sessions, process orders, send service-related confirmations, maintain business records, prevent misuse, resolve payment or booking issues and meet applicable legal obligations. We do not intentionally ask for card numbers, CVV, UPI PINs, banking passwords, one-time passwords or platform access tokens.

3. Contact forms and transactional email

When the contact form is enabled and its backend is available, submitted details are sent to Neohive for handling the enquiry. The website uses Resend, when configured, to deliver enquiry and order messages to sales@neohivesolutions.com and payment confirmations to the customer email address supplied with the order. Enquiry and business records may remain in Neohive's mailbox or systems for the time reasonably needed to respond, provide services, maintain records and resolve disputes. If the form reports an error, do not assume that the enquiry was delivered; email us directly.

4. Payments and checkout

When online checkout is enabled, Cashfree processes the payment experience under its own terms and privacy notice. Neohive's Worker receives and stores order identifiers, expected amount, currency, payment status and the customer and service details needed to fulfil the purchase. The Worker verifies payment status with Cashfree and does not treat a browser redirect or screenshot alone as proof of payment. Do not send payment credentials to Neohive.

5. Quick Support bookings

Quick Support forms collect the information needed to review a technical query and coordinate a selected session. Appointment availability, holds, booking status and session details are processed through Neohive's Cloudflare Worker and D1 database. A session is confirmed only after server-side payment verification and the booking system confirms the appointment. If payment succeeds but an appointment requires manual assignment, contact sales@neohivesolutions.com with the order reference.

6. Cookies, local storage and browser state

The website may use browser storage to preserve cart items, checkout details or a temporary booking workflow. The admin area uses a secure, HTTP-only session cookie after successful sign-in. Do not use a shared or public device for the admin area, and clear local browser state when using a shared checkout device.

7. Hosting, security and service providers

The website and API are hosted using Cloudflare Workers and static assets, with Cloudflare D1 for application records. Cloudflare Turnstile may be used for bot protection when configured. Resend may process form and transactional emails. Cashfree may process payments and payment-status requests. Google Fonts may be requested by the browser to render typography. These providers may process ordinary connection and technical metadata, such as IP address, request information and user-agent data, as part of delivering or securing their services. Their own privacy notices describe their processing and retention practices.

8. International processing

Service providers may process technical or submitted information in locations outside your country. Where applicable, Neohive will handle such processing in accordance with relevant legal requirements. Online checkout in this version is restricted to India-based customers and INR-priced programmes; international enquiries can be sent to sales@neohivesolutions.com.

9. Sharing and disclosure

We share information with service providers only as reasonably needed to operate the website, deliver email, process payments, protect the service or fulfil an engagement. We may also disclose information where required by law, to address security or fraud concerns, or to establish or defend legal claims. We do not claim that information is never processed by third-party providers.

10. Retention and security

We retain enquiry, booking and payment records for the time reasonably needed to respond, deliver services, maintain business and tax records, resolve disputes and meet applicable legal obligations. Access should be limited to authorized people and providers. Reasonable technical and organizational safeguards are used, but no system can guarantee absolute security.

11. Your requests and rights

You may contact us to request access to or correction or deletion of information you submitted, subject to applicable law and records we must retain. We will review requests under the laws applicable to the request and our processing activities.

12. Children and confidential information

This website is intended for business and professional use and is not directed at children. Do not submit passwords, authentication secrets, confidential client data or another person's personal information unless you are authorized to share it.

13. Contact

For privacy questions or data-related requests, contact Neohive Solutions Pvt Ltd at sales@neohivesolutions.com.