Privacy Policy

Last updated: 10 October 2026

1. Information we collect

When you submit a Quick Support request, we ask for your name, email address, phone number, company or institution, country, state or region, city, support topic, preferred session duration, and the query details you choose to provide. The form also records your affirmative privacy-consent choice and generates a timestamp that is included in the email draft.

2. Why we use it

We use this information to review your question, contact you about the request, understand the location and session preference, and coordinate availability and any next steps. We do not use this form as marketing consent.

3. How a request is sent

The Quick Support form currently opens the visitor’s default email application and prepares an email addressed to sales@neohivesolutions.com. The visitor must send that email. The website does not currently store the form submission in its own database, process payment, or automatically confirm a booking. The email application and email provider may process the message under their own terms and privacy policies.

4. Location dropdowns

The country, state or region, and city dropdowns request geographic options from the CountriesNow public API so the lists can be filtered based on the previous selection. Your form selections are included in the email draft only when you submit the request. Your browser connects to that third-party service to load the location options; the service may receive ordinary connection information such as your IP address. See the provider’s policies for its handling of data.

5. Information you should not submit

Please do not include passwords, access tokens, authentication secrets, confidential client information, personal data about other people, or any information you are not authorized to share. Share only what is reasonably necessary to explain your query.

6. Sharing and retention

We use the information for the support request described above and make it available only to people who need it to respond or coordinate the request. The email will be handled by the email services involved. We aim to retain enquiry information only for as long as needed for the request, related business records, and applicable legal obligations, then delete or securely dispose of it where appropriate.

7. Your choices and requests

You can choose not to submit the form, although we will then be unable to review that request through this form. To ask about, correct, or request deletion of information you sent us, contact sales@neohivesolutions.com. We may need to retain certain records where required by law or for legitimate business purposes.

8. Contact

For privacy questions, contact Neohive Solutions Pvt Ltd at sales@neohivesolutions.com.

This page describes the website’s current Quick Support form behaviour. It is informational and is not a legal opinion. Review it against your actual operational practices before launch.